Returns & Exchanges

We want you to love your Pro Lash look, which is why we offer a 30-day return window for unopened products to ensure your professional lash kit meets your expectations. For hygiene reasons, used or applied lashes cannot be returned once the seal is broken.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack with Care

Place the unused products in their original packaging to prevent damage during transit, ensuring all seals are intact.

3

Label and Ship

Attach the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing