Frequently Asked Questions

Everything you need to know about your Pro Lash experience, from application to delivery.

How long do Pro Lash extensions typically last?

Our premium lash extensions are designed for durability and comfort. With proper care and application, you can expect a flawless look for 2 to 3 weeks before a refill is recommended.

Are your lash adhesives safe for sensitive eyes?

Yes, safety is our priority. All Pro Lash adhesives are medical-grade, latex-free, and formaldehyde-free to ensure a comfortable experience even for those with sensitive eyes.

What is your shipping policy for international orders?

We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

Can I return products if I am not satisfied?

We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on lashes or adhesives that have been opened or applied.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.

How do I care for my lashes to ensure they last longer?

To maximize longevity, avoid oil-based makeup removers, refrain from rubbing your eyes, and gently brush your lashes daily with a clean spoolie brush.